Last updated: August 2026
Agreement to Terms
By accessing or using the cliff-civet website and services, you agree to be bound by these Terms of Use. If you do not agree with any part of these terms, please do not use our website or services.
Description of Services
cliff-civet provides consultancy services relating to benefits and pension applications. Our services include guidance, form preparation, application submission support, and appeal assistance. We operate as a private consultancy and are not affiliated with government benefit agencies.
Nature of Our Services
What We Provide
We offer professional assistance with understanding benefit eligibility, preparing applications, and navigating administrative processes. Our consultants apply their knowledge and experience to present your circumstances accurately and comprehensively.
What We Do Not Provide
- Legal advice regulated by the Solicitors Regulation Authority
- Financial advice regulated by the Financial Conduct Authority
- Guarantees of benefit approval or specific outcomes
- Decisions on benefit entitlement (these rest with assessing agencies)
No Guarantee of Outcomes
While we strive to present applications in the strongest possible terms, we cannot guarantee approval of any benefit claim. Decisions are made by government agencies based on their assessment criteria and the information available. Past success rates do not guarantee future results.
Client Responsibilities
When engaging our services, you agree to:
- Provide accurate and complete information about your circumstances
- Inform us promptly of any changes relevant to your application
- Review documents we prepare and confirm their accuracy before submission
- Pay agreed fees in accordance with our payment terms
- Respond to reasonable requests for information or documentation
Fees and Payment
Service fees are quoted in advance and agreed before work commences. Payment is due at the start of each service engagement unless alternative arrangements are confirmed in writing. We accept bank transfer, debit card, and credit card payments.
Fees cover the services described at the time of quotation. Additional work beyond the original scope may incur additional charges, which will be discussed with you before proceeding.
Cancellation and Refunds
You may cancel services at any time by notifying us in writing. Refund eligibility depends on the stage of work:
- Full refund if cancelled before substantive work begins
- Partial refund proportionate to work not yet completed
- No refund for completed work or applications already submitted
Where external factors prevent us from completing services (for example, withdrawal of a benefit scheme), we will discuss appropriate arrangements.
Intellectual Property
Content on this website, including text, graphics, logos, and design elements, is owned by cliff-civet or its licensors and protected by copyright and other intellectual property laws. You may view and print pages for personal, non-commercial use. Reproduction, distribution, or modification for commercial purposes requires our prior written consent.
Website Use
You agree to use this website lawfully and not to:
- Attempt to gain unauthorised access to any part of the website or related systems
- Use automated tools to access the website without permission
- Transmit harmful code or interfere with website functionality
- Use the website for any unlawful or fraudulent purpose
Accuracy of Information
We endeavour to ensure information on this website is accurate and current. However, benefit regulations change frequently, and information may become outdated. Website content is for general guidance only and should not be relied upon as definitive advice. For specific guidance on your circumstances, please contact us directly.
External Links
This website may contain links to external sites. These links are provided for convenience and do not signify endorsement. We are not responsible for the content, accuracy, or practices of external websites.
Limitation of Liability
To the fullest extent permitted by law, cliff-civet shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website or services. Our total liability for any claim shall not exceed the amount you paid for the relevant service.
Nothing in these terms excludes or limits our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.
Indemnification
You agree to indemnify and hold harmless cliff-civet and its employees from any claims, damages, losses, or expenses arising from your breach of these terms or your misuse of our services.
Confidentiality
We treat information you provide confidentially as described in our Privacy Policy. You likewise agree to treat any non-public information we share with you as confidential.
Governing Law
These Terms of Use are governed by the laws of England and Wales. Any disputes arising from these terms or your use of our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Severability
If any provision of these terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.
Changes to These Terms
We reserve the right to modify these Terms of Use at any time. Changes will be posted on this page with an updated revision date. Continued use of our website or services after changes constitutes acceptance of the modified terms.
Contact
For questions about these Terms of Use, please contact us at [email protected] or write to our office at 47 Park Row, Leeds, LS1 5JL.