Last updated: August 2026
Introduction
cliff-civet is committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains how we collect, use, store, and protect information when you use our website and services.
By using our website or engaging our services, you acknowledge that you have read and understood this policy.
Data Controller
cliff-civet operates as the data controller for personal information collected through this website and during the provision of our services. Our registered address is 47 Park Row, Leeds, LS1 5JL, United Kingdom.
Information We Collect
Information You Provide
When you contact us or use our services, we may collect:
- Name and contact details (email address, postal address)
- Information about your employment, income, and financial circumstances
- Health information relevant to disability benefit applications
- National Insurance number and identification details
- Correspondence and communications with our team
Information Collected Automatically
When you visit our website, we may automatically collect:
- IP address and browser type
- Pages visited and time spent on our site
- Referring website information
- Device information and operating system
How We Use Your Information
We use personal information for the following purposes:
- Providing benefits and pension application assistance
- Responding to enquiries and scheduling consultations
- Preparing and submitting applications on your behalf
- Communicating with benefit agencies regarding your claims
- Improving our website and services
- Complying with legal obligations
Legal Basis for Processing
We process your personal data under the following legal bases:
- Contract: Processing necessary to provide services you have requested
- Consent: Where you have given explicit consent for specific processing activities
- Legitimate interests: Processing necessary for our legitimate business interests, provided these do not override your rights
- Legal obligation: Processing required to comply with applicable laws
Special Category Data
Some services require processing of special category data, including health information. We only process such data with your explicit consent and solely for the purpose of assisting with relevant benefit applications.
Data Sharing
We do not sell your personal information. We may share data with:
- Government benefit agencies (with your authorisation) to progress applications
- Professional advisers where necessary for your case
- Service providers who assist our operations (under appropriate data protection agreements)
- Legal authorities where required by law
Data Retention
We retain personal information for as long as necessary to fulfil the purposes for which it was collected, typically for six years following the conclusion of our services, unless a longer period is required by law.
Your Rights
Under UK data protection law, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data (in certain circumstances)
- Object to processing of your data
- Request restriction of processing
- Data portability
- Withdraw consent where processing is based on consent
To exercise these rights, please contact us using the details provided on our Contact page.
Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These include encrypted storage, access controls, and regular security assessments.
International Transfers
Your personal data is primarily processed within the United Kingdom. If any transfer outside the UK is necessary, we ensure appropriate safeguards are in place to protect your information.
Changes to This Policy
We may update this Privacy Policy periodically. Significant changes will be communicated through our website. The date of the most recent revision appears at the top of this document.
Complaints
If you have concerns about how we handle your personal data, please contact us first. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection.
Contact
For privacy-related enquiries, please email us at [email protected] or write to our office address.